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Partners are struggling to grow revenue.

It's difficult to get a complete view of your customer's IT estate. More vendors are competing for your customers attention, which puts more pressure on margins.

Partners are missing a deeper understanding of the customer.

Data is siloed, disconnected, and difficult to access. Consolidating it to build a complete picture requires significant effort, so this process is only applied to high-value customers and cannot scale.

Enter Paratira

A cutting-edge, AI-driven platform that transforms how partners engage with their customers.

Through its sophisticated connector framework, Paratira seamlessly integrates with major technology platforms to deliver proactive customer insights.

The outcome?

We deliver an accurate, up-to-date view of the customer's entire IT estate and highlight the most valuable opportunities from their perspective across 5 key business areas.

How we help partners

Clarity of IT estate

We consolidate siloed data from multiple data sources including management tools, monitoring platforms, vendor install-base data, and customer CMDBs.

Now you can align your customer support lifecycle with key vendors including the ability to update install base data to improve support resolution times.

Unlock opportunities

We provide detailed recommendations that uncover opportunities to help your customers:

  • Relicense or consolidate contracts
  • Replace end-of-life (EoX) devices
  • Reconfigure to align with best practices and/or reduce costs.

Each recommendation includes a business case that drives customer demand by demonstrating how the proposed solution delivers value to their business.

Improve Service Delivery

Consolidate insights from all management tools in your customer environment to:

  • Prioritise tasks based on customer-focused value, with actionable steps for implementation.
  • Identify non-optimal configurations to align with best practices, improving reliability and security compliance.
  • Recommend optimizations to reduce costs, power consumption, and/or CO₂ emissions.

Demonstrate the ongoing business value your services have delivered.

Unlock the metrics that matter

Paratira delivers customer-focused insights, justifies investment, and demonstrates true ROI for your customers.
 
By calculating business value for EVERY recommendation we provide, we empower partners to engage with new stakeholders, unlocking new budgets within their customers' organizations.

Economic Value

Optimise technology investments and maximise returns.

Security Compliance

Evaluate threat protection levels and verify system and data security compliance.

Reliability

Advanced AI powered analytics ensure smooth, efficient end-user operations.

User Experience

Boost satisfaction through enhanced system performance and accessibility.

Environment

Measure and understand carbon footprint impact with precision.

Easily identify opportunities to:

  • Customer-focused advice that expands current service offering
  • Reduce white-space in existing customer base
  • Engage new stakeholders in their language.

including automated customer business case.

Proactive insights to:

  • Prioritise tasks by customer-focused value with actionable steps to implement.
  • Highlight non-optimal configurations.
  • Demonstrate value delivered.

Increase coverage for recurring sales processes with automated:

  • Pitches to generate customer demand for asset replacement and adoption of new capabilities
  • Contract consolidation opportunities that add customer value
  • Improvement of credibility with cross-checked asset data.

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